Why am I not earning?

If you are not earning, you will see a grey lightning bolt at the top of the player. Press it for more information. 

Please note that since your daily earning rate is random, on some days it can also be zero. Do not be discouraged if this happens and come back tomorrow.

There are several reasons why you may not be earning:

You've reached the daily limit

Fountain pays you for your first hour of daily podcast listening. You can still earn more by listening to promotions, or you can come back tomorrow to continue earning.

Your earnings are paused

If our security system notices something irregular about your account, your earnings will be temporarily paused. This might be because you changed devices, or you're running an outdated version of the app and you need to update. In each case your earnings should resume the next day. If this happens on your very first day, we apologise for the bad experience! Please come back tomorrow, as this usually resolves itself within a day.

We also have certain security checks in place which will result in your earnings being paused if you do not pass them. We are not able to reveal details about the security checks. Users who are playing fair should not experience this.

Your device doesn't have mobile data or an active WiFi connection

In this instance, the earnings counter will simply not tick up. You can only earn when your device is connected to the internet. 

Troubleshooting tips

If none of the above applies, try the following:

• Try switching to a different WiFi or cellular network for a few days and see if that makes a difference
• If you normally use a VPN, try without for 1-2 days 
• If this doesn't help, try a different device, if you have the option

Always try for more than one day, as some of the changes will only take effect the next day. If you're still not earning after trying these tips, we will not be able to assist at this moment. We would, however, be grateful if you could let us know the device and operation system you're experiencing these issues on (e.g. Xiaomi Redmi/Android). This will help us to investigate further and see if this is a device related issue, which we can then solve for all users.

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